FAQs
Frequently Asked Questions
When will my order ship?
We process and ship most orders within 1–3 business days. You’ll receive a tracking number via email once your order is on the way.
How long does shipping take?
Delivery typically takes 7–15 business days depending on your location. Remote areas may take a bit longer.
Do you ship internationally?
Yes, we do!
Can I change or cancel my order?
If you need to make a change, email us at hello@freshwaveessentials.com within 12 hours. We’ll do our best before your order is processed.
What payment methods do you accept?
We accept Visa, MasterCard, and Shop Pay.
Do you offer returns or refunds?
Yes! We offer a 30-day return policy for unused products in their original packaging. Contact us at hello@freshwaveessentials.com to begin.
What if my item arrives damaged?
We're so sorry! Send us a photo of the damage within 7 days of delivery and we’ll send a replacement or issue a refund.
Where are your products sourced?
We work with trusted suppliers globally to bring you practical, high-quality essentials for daily life.
Do your products include a warranty?
Some products include limited warranties. Check the product page or contact us for details.
How can I contact customer service?
Email us anytime at hello@freshwaveessentials.com. We respond within 24–48 hours (Mon–Fri).
Do you offer wholesale or bulk discounts?
Yes! Please reach out to hello@freshwaveessentials.com and we’ll be happy to assist.
